At Luba Mart, we want you to be completely satisfied with your purchase. If you are not happy with your product, we are here to help. Please read our return and exchange policy carefully.

1. Conditions for Returns

To be eligible for a return, the following conditions must be met:

• The product must be returned within 7 days of delivery.

• The item must be unused, unwashed, and in the same condition that you received it.

• The product must be in its original packaging with all tags, labels, and accessories intact.

• You must provide the original invoice or proof of purchase.

2. Valid Reasons for Return

We accept returns only under the following circumstances:

• The product is physically damaged or defective upon arrival.

• The product delivered is different from what was ordered (wrong size, color, or model).

• The product is incomplete (missing parts or accessories).

3. Non-Returnable Items

Certain types of goods cannot be returned, such as:

• Personal care items or innerwear (for hygiene reasons).

• Items on clearance or "Final Sale."

• Products that have been used or damaged after delivery.

4. Return Process

• Customers are highly encouraged to check the product in front of the delivery person.

• If a defect is found later, please contact us at +880 1636024862 or email us with photos of the issue.

• Once your return is received and inspected, we will notify you of the approval or rejection of your return.

5. Refund Policy

• If approved, the refund will be processed through your original payment method (bKash/Nagad/Bank) within 7-10 working days.

• Shipping costs are non-refundable unless the return is due to our error.

6. Shipping Costs for Returns

• If the product is defective or wrong, Luba Mart will bear the return shipping cost.

• If you wish to exchange a product for personal reasons (e.g., changed your mind), the customer must pay the return shipping fee.